Frequently Asked Questions
Services & Coverage
Where are you based and how far will you travel?
I am based in Walthamstow, London, and typically provide services throughout Greater London and South East England. For potential clients further afield, I am happy to travel anywhere in the UK, though extra charges may apply to cover the cost of travel; you'll be informed of any additional travel costs in your initial invoice.
Do your offer studio photography?
I specialise in offering on-location photography, but I am experienced in studio-based photography as well. I am able to provide studio facilities for some services, such as small product photography, at no extra cost, but more extensive services may require larger studio facilities to be booked at the expense of the client. If you require studio facilities for your service, please let me know and I'll let you know what accommodations need to be made.
How do you process our images after the service?
First, all the images taken during your service will go through a selection process to remove any that won't be delivered; don't worry, I will never delete an image that I think my clients might want, only duplicates or 'faulty images' like blinks, flash failures, or other errors. Next, all of the images will go through a light retouching process to ensure they are looking their best. Finally, some of the images will be converted to black & white; I always keep colour masters of all finished images, so if you want to receive a copy of any black & white images in colour as well, or vice versa, just ask.
How and when do you deliver our digital images?
Finished images will typically be delivered in 4-6 weeks for wedding or events photography or 2-3 weeks for portrait sessions; if you require a faster turnaround for your images, just let me know and I will do my best to accommodate. When your images are ready to be delivered, you will receive an email containing two links; one to view an online gallery of your images, and one to download your images direct to your computer, phone, or tablet; if requested, I can also provide a USB device of all images via post for £25.
How many digital images will we receive?
I'm a big believer in quality over quantity, but I will always give my clients a guarantee for the minimum number of images that they'll receive from their service; 25 for portrait sessions, 50 for events photography, and 200 for wedding photography. These are almost always conservative, and most clients will receive more; on average, clients typically receive 30-50 for portrait sessions, 100-200 for events photography, and 300-500 for wedding photography.
How long do we have to download our digital images?
While I recommend that my clients download their images as soon as possible, the link will remain live for at least 6 months after your service has taken place. After that, your images will be archived offline for at least 12 months after your service has taken place; if you miss the download window, just let me know and I'll be sure to get your images to you.
If we don't order printed products at the time of our service, can we order them later?
Of course; all of the digital images from your service, including colour masters of any black & white images, will remain in my archive for at least 1 year after your service, so you can place an order for prints at any point within that year. If you want to place an order more than a year after your service has taken place, I am still able to deliver printed products using any downloaded digital images in your possession.
Are we able to order printed products from other companies rather than direct from you?
Absolutely. All of my clients will receive a licence granting them full rights to the images from their service, so you're able to purchase prints from a supplier of your choice if you'd like to. I'm also always happy to direct clients to reputable printers whose quality of work I can vouch for, and if you have a recommendation for print suppliers I'm keen to hear from you.
How does your booking process work?
If you're interested in booking one of my services, you should first fill out a booking enquiry; you'll then receive an email confirming my availability which will include an Invoice for the service and a Service Agreement for you to read over. If you decide to go ahead with the booking, you'll receive an email confirmation upon payment of the deposit price detailed in your invoice, and your service will be booked into my diary.
Can we meet you before deciding to book a service?
Of course; I'm always happy to invite potential clients to a consultation as part of the booking process to answer any questions you may have and to give us a chance to get to know each other better. If you would like a chance to discuss your potential service and don't have the time or means to travel to meet with me in person, I'm also happy to offer consultations over the phone or videocall.
Can we reserve a date while we decide whether or not to book?
Unfortunately I'm not able to reserve a date without payment of a deposit, but if I do receive another enquiry about a pending booking date, I'll always let you know before agreeing to take on a separate client so you have a final chance to book if you'd like to.
Can we change the date, time, or location of our booking?
Of course. You can amend any of the details for your booking up to a week before your service is due to take place by emailing me; if you need to make adjustments closer to your service than this, please call me to confirm the changes. Most of the time there is no charge related to changes, unless you are adding additional coverage or moving the location beyond my regular catchment area.
What if we need to cancel?
While I'm always sad to see a cancellation, I completely understand that these things do sometimes happen. If you need to cancel, just let me know by email; my deposits are non-refundable, but as long as you cancel more than a week before your service you wont be responsible for any additional charges and you'll receive a refund of any money you've already paid beyond the deposit.
Do you ever cancel bookings?
Once a booking is confirmed, I would only cancel under extreme circumstances; serious illness or injury, bereavement, or my death. If the worst were to happen and your booking was cancelled for these reasons, you'd of course receive a full refund of any money already paid, including your deposit price.
Pricing & Payments
How do you set your prices?
My prices are based on a number of factors; how much time a particular service will take, how many images a client is expected to receive, and any costs incurred in providing this service. If a potential client is curious about the pricing for their specific service, I'm always happy to provide a breakdown of my pricing for them.
Can I negotiate a lower price for my service?
Unfortunately not; however, I'm a big believer in working with a client to ensure they receive services at a price they can afford, so if you have a specific budget in mind, do let me know and I'll always be happy to tell you what I can offer within that.
Are there any additional fees we might have to pay?
In most cases, the price detailed on your initial invoice will be the price to pay. If any potential extra costs, such as overtime, do arise, you'll be informed of them straight away, and I will never charge additional fees without your consent.
How and when should we pay for our service?
I typically accept payment for all services by bank transfer to the account detailed on your invoice; if you need to pay by another method, such as credit card or cash, let me know and I will make arrangements for whichever method suits you. The deposit price detailed on your invoice should be paid as quickly as possible in order to confirm your booking in my diary; any remaining amounts can then be settled any time before the service is due to take place.
Are we able to pay in instalments?
Of course; as long as the total balance is settled before your service takes place, you are welcome to pay in as many instalments as you need. If you think you're unable to settle your full bill before the service, let me know as soon as possible and I will work with you to arrange a payment plan that works for you so you can still receive the service as planned.